I HAVE QUESTIONS REGARDING MY ORDER. WHO SHOULD I CONTACT?
We’re here to help. If you have any questions about your order, please visit our contact us page and get in touch by phone or completing the enquiry form.
WHAT PAYMENT METHODS DO YOU ACCEPT?
- We accept Paypal, Mastercard, Visa Card.
- We also accept EFT payment and PayID. If you’d like to pay by EFT bank transfer or PayID, please place your order via phone or our contact us form and we will send you our bank details.
- We also accept cash on pickup (Excludes custom and corporate orders).
HOW MUCH IS SHIPPING ?
We ship Australia Wide with a flat shipping rate of $10.70. All items will be shipped with tracking (excluding subscription boxes). Express post option is $20.
DO YOU SHIP INTERNATIONALLY ?
Yes we can ship worldwide. We charge a $55 flat fee for orders upto 2kg. Additional charge may apply for shipment over 2kg. We will contact you if this is the case.
DO YOU OFFER WHOLESALE PRICING?
Yes we do provided you have an ABN. Please contact us with the products you wish to stock and quantities. Minimum order applies.
DO YOU DO PERSONALISED ITEMS?
Yes we can personalise origami paper, kits, flowers and corporate gifts. Contact us with your requirements.
I HAVE SOMETHING IN MIND, ARE YOU ABLE TO CUSTOM MAKE IT?
We are always open to making new creations and would love the opportunity to custom make an origami creations to bring your idea to life. Just contact us and let us know what you have in mind.
DOES THE KITS COME WITH INSTRUCTIONS?
All our kits come with a link to video tutorial. Some also with printed instruction sheet.
Our kits also include completed or prefolded creation, allowing you to see what the item should look like.
HOW DO I PLACE AN ORDER?
You can place an order as follows:
- via the online shopping basket function “Add to Cart” method
- by phoning us on 0435 527 930 (Australia) or +61 435 527 930 (international)
- by completing an enquiry form with the products you wish to order, qty and shipping address. Items will only be dispatched once payment is received.
IS THIS WEBSITE SECURE?
This website is protected by SSL (Secure Socket Layer) encryption, the highest standard in internet security. This means that information such as credit card numbers and personal details stays confidential until it reaches where it needs to be. We do not store your Credit Card details. They are processed directly via Paypal.
WHAT CURRENCY ARE PRODUCT PRICES SHOWN IN?
- All prices are in Australian dollars and payments are charged in Australian dollars.
IS PICKUP OPTION AVAILABLE?
Yes, free pickup available from Carlingford and Auburn, NSW 2145. This option can be selected on checkout.
DO YOU HAVE A STORE FRONT?
No, we are a home base business. However, we have the following stokist that sells some of our origami kits, origami paper packs and yuzen paper packs.